Help Center
Frequently Asked Questions
Answers about ordering, vape shipping, returns, Bundle & Save and cash back at JellyPuffs. Can’t find what you need? Email support@jellypuffs.com.
Last updated: September 21, 2026
Free shipping over $100
$9.99 flat rate on smaller orders.
Same-day shipping
Mon–Fri, order before 3 PM CST.
1% cash back
On every order. Never expires.
100% authentic
Adults 21+ only. Signature required.
Ordering & age
Ordering and age requirements
Who can order from JellyPuffs and how orders are handled.
Do I have to be 21 to order?
Yes. JellyPuffs sells only to adults 21 and older. By placing an order you confirm you are of legal age, and an adult 21+ must sign for the package with a valid government-issued photo ID.
Do I need an account to place an order?
No account is required to check out. Creating an account lets you track orders, reorder faster and see your cash back wallet balance.
Can I change or cancel my order?
Orders are processed within 12 hours, so contact support@jellypuffs.com with your order number as soon as possible. Orders that have already shipped cannot be changed or cancelled.
What payment methods do you accept?
Accepted payment methods are shown at checkout. All payments are processed through a secure, encrypted checkout, and JellyPuffs never stores your full card number.
Shipping
Shipping and delivery
Rates, processing times and delivery requirements. Full details are in our Shipping Policy.
How much does shipping cost?
Shipping is a $9.99 flat rate on orders under $100. Orders over $100 ship free.
How fast do orders ship?
Orders are processed within 12 hours, Monday through Friday. Orders placed before 3 PM CST on a business day ship the same day. Weekend orders ship the following Monday.
Will I get a tracking number?
Yes. You receive a confirmation email with your tracking number as soon as your order ships.
Is adult signature required?
Yes. Federal law requires an adult signature on every vape and nicotine delivery. An adult 21 or older must be present to sign and may be asked to show photo ID.
What happens if I miss the delivery?
Follow the carrier’s notice to schedule redelivery or pick up the package. If the package is returned to us, it can be reshipped for a $9.99 flat fee.
Which states do you not ship to?
We do not ship to Arizona, Arkansas, California, Connecticut, Maine, Maryland, Massachusetts, New York, Ohio, South Dakota, Utah, Vermont or Washington.
Is the packaging discreet?
Yes. Every order ships in plain, discreet packaging with no product branding on the outside of the box.
What if my package is lost or stolen?
Email support@jellypuffs.com with your order number within 48 hours after tracking shows delivered, and we will file a claim with the carrier. Adding optional Shipping Protection at checkout covers orders lost, stolen or damaged in transit.
Returns & refunds
Returns, refunds and defective devices
What is covered and how to submit a claim. Full details are in our Return & Refund Policy.
Can I return a vape I opened?
Returns are accepted only for defective devices, such as a device that leaks or does not work. Opened products cannot be returned for any other reason.
Can I get a refund if I don’t like the flavor?
No. Flavor preference is personal, so we cannot offer refunds or exchanges for flavor-related issues. Each product page lists the flavor profile and whether it is iced or no ice to help you choose.
How do I report a defective device?
Email support@jellypuffs.com within 48 hours after tracking shows delivered. Include your order number and a video showing the defect. Once the claim is approved, we will replace the item or issue a refund.
Savings & rewards
Bundle & Save and cash back
How discounts and rewards work on every order.
How does Bundle & Save work?
Buy 2 of the same item to save 1%, or 5 of the same item to save 3%. The discount is applied automatically in your cart. No code is needed.
How does the 1% cash back work?
Every order earns 1% cash back into your JellyPuffs wallet. There are no points, no tiers and no minimum spend, and your balance never expires. Learn more on our Rewards page.
Can I combine Bundle & Save with cash back?
Yes. Bundle & Save discounts apply in the cart, and cash back is earned on the order total you pay.
Products
Products and authenticity
What you can expect from every device we sell.
Are your products authentic?
Yes. JellyPuffs sells 100% authentic disposable vapes and nicotine products sourced from authorized distributors. We never sell counterfeit or clone devices.
How do I know the puff count, nicotine strength or ice level?
Every product page lists the device specs, including puff count, battery, e-liquid capacity and nicotine strength. The Flavor Explained tab states whether each flavor is iced or no ice.
Will a sold-out flavor come back?
Inventory changes daily. Check the product page for current stock, or browse all disposable vapes at JellyPuffs for in-stock alternatives.
Support
Customer support
How to reach the JellyPuffs team.
How do I contact JellyPuffs?
Email support@jellypuffs.com and include your order number if you have one. Our team responds Monday through Friday.
Still have a question?
Email support@jellypuffs.com with your order number and our team will help, Monday through Friday.
JellyPuffs sells to adults 21+ only. WARNING: This product contains nicotine. Nicotine is an addictive chemical.