Return & Refund Policy
H Town MTS LLC, doing business as JellyPuffs, refunds defective vapes — devices that leak or don’t work — when you report them with video proof within 48 hours of delivery. Here’s exactly what’s covered and how to file a claim.
Applies to all orders placed on JellyPuffs.com, operated by H Town MTS LLC (d/b/a JellyPuffs)
48-hour window
Report within 48 hours after tracking shows delivered.
Video proof
Send a video of the issue plus your order number.
Defects covered
Leaking and non-working devices qualify for a refund.
No flavor refunds
Taste and flavor preference are not refundable.
Eligibility
What qualifies for a vape refund
Refunds cover product defects on disposable vapes at JellyPuffs, not personal preference. If you’re unsure whether your issue qualifies, email us — we’ll tell you.
Refundable
- Leaking device — e-liquid leaking from the device or pod on arrival.
- Non-working device — won’t fire, won’t charge, or no vapor production.
- Wrong or missing items — the item received doesn’t match your order.
- Reported with video proof and order number within 48 hours after tracking shows delivered.
Not refundable
- Flavor-related issues — taste, sweetness, ice level or flavor preference.
- Claims reported more than 48 hours after tracking shows delivered.
- Claims sent without video proof or without an order number.
- Damage caused by misuse, drops, water exposure or improper storage.
- Opened or used products returned for any reason other than a defect.
How to file a claim
How to request a refund for a defective vape
Four steps, all by email.
Check the device
Charge it fully and confirm the airflow isn’t blocked. Many “dead” devices only need a charge.
Record a video
Film the leak or the device failing to fire, charge or produce vapor. Show the device clearly.
Email support
Send the video and your order number to support@jellypuffs.com within 48 hours of delivery.
Get your refund
Once your claim is approved, the refund is issued to your original payment method.
Send your claim to support
The 48-hour window starts when your carrier’s tracking shows the package as delivered. Claims received after that window can’t be approved.
support@jellypuffs.comWhat to include in your email
- Subject
- Defective item claim – Order #12345
- Order number
- Found in your confirmation email and under My Account → Orders.
- Product
- Device name and flavor, e.g. Geek Bar Pulse X 25000 – Blue Razz Ice.
- Issue
- Leaking, not firing, not charging, or no vapor.
- Video
- Attach the video, or include a share link if the file is too large.
Refund details
Refund processing details
Refund timing
Approved refunds go back to your original payment method. Allow 5–10 business days for the credit to appear, depending on your bank or card issuer.
Wrong or missing items
If an item is missing or doesn’t match your order, email support@jellypuffs.com within 48 hours of delivery with your order number and a photo or video of what you received.
Shipping charges
Shipping fees are non-refundable unless the return is the result of our error, such as a wrong item shipped.
Cash back earned on a refunded order is removed from your cash back rewards wallet.
FAQ
Return & refund questions
Can I get a refund if I don’t like the flavor?
What counts as a defective vape?
How long do I have to report a defective item?
What proof do I need to send?
When will I receive my refund?
Business information
Who operates JellyPuffs.com
JellyPuffs.com is owned and operated by H Town MTS LLC, doing business as JellyPuffs.
Legal business name
H Town MTS LLC
d/b/a JellyPuffs
Business address
3730 N Mason Rd, STE E
Katy, TX 77449
United States
Contact
Phone: (281) 505-7739
Email: htownmts@gmail.com
Customer support: support@jellypuffs.com
Received a defective device?
Email your video and order number to support@jellypuffs.com within 48 hours of delivery and our team will take it from there.
JellyPuffs sells to adults 21+ only. This policy applies to orders placed on JellyPuffs.com. JellyPuffs may update this policy at any time; the version posted at the time of your order applies to that order.