Return & Refund Policy
Flavor That Hits Different ✦Return & Refund Policy
Your satisfaction matters to us. Here's everything you need to know about our return and refund process.
30-Day Guarantee
Money back within 30 days of purchase
100% Authentic
All products sourced from verified distributors
Fast Resolution
We respond to all claims within 12 hours
24/7 Support
Our team is always here to help
Policy Overview
At JellyPuffs, we stand behind every product we sell. All items are 100% authentic and sourced from verified distributors. Due to the nature of nicotine and vaping products, all sales are final on opened or used items. However, we do offer a 30-day money back guarantee for defective or damaged products.
If you experience any issue with your order, please contact our support team at support@jellypuffs.com within 30 days of your purchase and we will work quickly to make it right.
Return Eligibility
Please review the conditions below before submitting a return or refund request.
✓ Eligible for Refund
- Defective or malfunctioning device
- Item arrived damaged or broken
- Wrong item sent
- Package arrived empty or missing items
- Request submitted within 30 days of purchase
✕ Not Eligible for Refund
- Opened or used products (change of mind)
- Flavor or taste preferences
- Requests submitted after 30 days
- Damage caused by misuse or improper storage
- Items purchased during clearance or final sale
How to Request a Refund
To submit a refund request, follow these steps:
- 1 Email us at support@jellypuffs.com within 30 days of your purchase date.
- 2 Include your order number and a brief description of the issue.
- 3 Attach photos or a short video clearly showing the defect or damage.
- 4 Our team will review your request and respond within 12 hours with next steps.
- 5 Once approved, your refund will be issued to your original payment method within 5–10 business days.
Defective or Malfunctioning Devices
If your device is not working properly, please try the following before submitting a claim:
Check that the device is fully charged and that there are no blockages in the airflow. If the issue persists after troubleshooting, email support@jellypuffs.com with your order number and a photo or video of the defect. We will replace or refund defective items at no additional cost to you.
Wrong or Missing Items
If you received the wrong item or your package was missing something, we sincerely apologize. Please contact us at support@jellypuffs.com within 48 hours of receiving your order. Include your order number and a photo of what you received. We will ship the correct item to you as quickly as possible at no extra charge.
Refund Processing Time
Once your refund has been approved, please allow 5–10 business days for the amount to appear back on your original payment method. Processing times may vary depending on your bank or card issuer.
You will receive a confirmation email once your refund has been processed on our end. If you have not received your refund after 10 business days, please contact your bank first, then reach out to us at support@jellypuffs.com if the issue persists.