Orders placed before 2pm CST, Monday–Friday ship the same day. Orders placed after the cutoff or on weekends ship the next business day. See our shipping policy for rates and delivery times.

Q: Does someone need to sign for the package?

Yes. Every JellyPuffs order requires an adult signature (21+) at delivery. Packages that can't be signed for are returned to us by the carrier.

Q: Tracking says delivered, but I don't have my package. What should I do?

Email support@jellypuffs.com within 48 hours of the delivered scan with your order number, email and phone number. We file the claim with the carrier. Orders with Shipping Protection are reshipped free once the carrier confirms the loss.

Enter your order number and the email you used at checkout to see your order status, carrier and tracking number.

Works for every order placed on JellyPuffs.com

Order # + email

No account or password needed.

Same-day dispatch

Orders before 2pm CST, Mon–Fri.

21+ signature

An adult signature is required at delivery.

Live carrier link

Follow your package on USPS or UPS.

How it works

From checkout to your door

Every order moves through the same four steps. Your tracking number appears on this page the moment your label is printed.

Order placed

You receive a confirmation email with your order number right after checkout.

Packed at our TX warehouse

Orders placed before 2pm CST, Monday–Friday, are packed and shipped the same day.

Tracking added

Your carrier and tracking number show here and in My Account.

Delivered

An adult (21+) signs for the package. See our shipping policy for delivery times.

FAQ

Order tracking questions

Answers about order status, shipping times and delivery. For damaged or defective items, see our return & refund policy.

Where do I find my order number?

Your order number is in the order confirmation email we send right after checkout, and in My Account › Orders if you checked out with an account. Enter the digits only; the # sign is optional. Orders placed before our site upgrade keep their original order number.

When will my order ship?

Orders placed before 2pm CST, Monday–Friday ship the same day. Orders placed after the cutoff or on weekends ship the next business day. See our shipping policy for rates and delivery times.

Why doesn't my tracking number show any movement yet?

Carriers usually post the first scan within 24 hours of the label being printed. Until then the carrier page may read “label created” or “pre-shipment”. Check again the next business day.

Does someone need to sign for the package?

Yes. Every JellyPuffs order requires an adult signature (21+) at delivery. Packages that can’t be signed for are returned to us by the carrier.

Tracking says delivered, but I don't have my package. What should I do?

Email support@jellypuffs.com within 48 hours of the delivered scan with your order number, email and phone number. We file the claim with the carrier. Orders with Shipping Protection are reshipped free once the carrier confirms the loss.

Why can't the page find my order?

Use the email address entered at checkout and the order number from your confirmation email. New orders can take a few minutes to appear. Still stuck? Email support@jellypuffs.com and we’ll look it up for you.

What if my package is returned for an incorrect address?

Packages returned to JellyPuffs because of an incorrect or incomplete address are reshipped for $9.99 once you confirm the correct address.

Need help with an order?

Email support@jellypuffs.com with your order number. Support hours: Mon–Fri, 9am–6pm CST.