Shipping Policy
$9.99 flat rate shipping, free shipping on orders over $100, and same-day shipping on orders placed before 3 PM CST, Monday through Friday. Every order ships discreetly and requires an adult signature (21+).
Applies to all orders placed on JellyPuffs.com
$9.99 flat rate
One shipping price on orders under $100.
Free over $100
Free shipping on orders over $100.
Same-day shipping
Order before 3 PM CST, Monday–Friday.
Adult signature
Someone 21+ must sign with a valid photo ID.
Shipping rates
Vape shipping rates and free shipping
One flat rate covers your entire order, no matter how many disposable vapes at JellyPuffs are in your cart. Your shipping cost is shown at checkout before you pay.
Orders under $100
$9.99 flat rate shipping on the whole order.
Orders over $100
Free shipping — no code needed.
Discreet packaging
Every order ships in a plain, unbranded box with nothing on the outside that shows what is inside.
Order processing
When your order ships
Orders are processed and shipped within 12 hours, Monday through Friday.
Place your order
Order before 3 PM CST on a business day for same-day shipping.
We process it
Your order is packed and processed within 12 hours, Monday–Friday.
It ships
Orders after 3 PM CST ship the next business day. Weekend orders ship Monday.
Track it
You get a tracking number by email as soon as your order ships.
Delivery time depends on your location. Weekends, carrier holidays and severe weather can add time to delivery.
Age verification
Adult signature required (21+)
Federal law (the PACT Act) requires an adult signature on delivery for every vape and nicotine order.
At delivery
- An adult 21 or older must be present to sign for the package.
- The carrier may ask to see a valid government-issued photo ID.
- Packages are never left at the door, in a mailbox or with anyone under 21.
If no one can sign
- The carrier may leave a notice and try again, or hold the package for pickup.
- If the package is returned to us, it can be reshipped for a $9.99 flat fee.
- The same fee applies to packages returned because of an incorrect or incomplete address.
Shipping restrictions
States we do not ship to
Because of state and local vape laws, we cannot ship to the following states.
- Arizona
- Arkansas
- California
- Connecticut
- Maine
- Maryland
- Massachusetts
- New York
- Ohio
- South Dakota
- Utah
- Vermont
- Washington
Orders with a shipping address in these states will not be fulfilled. Restrictions can change as laws change, and you are responsible for following the laws of your state and locality.
Delivery issues
Lost, stolen or damaged packages
Report within 48 hours
Email support@jellypuffs.com with your order number within 48 hours after tracking shows your package as delivered. For damaged packages, include photos of the box and items.
We file the claim
We open a claim with the carrier. If the claim is approved, we reship your order or issue a refund.
Shipping Protection
Orders with Shipping Protection are reshipped free once the carrier confirms the loss or damage. See the Shipping Protection terms below.
Before you check out
Incorrect or incomplete address
Check your address
Please confirm your street address, apartment or suite number, city, state and ZIP code before you place your order. We ship to the address entered at checkout.
Returned packages
If a package is returned to us because the address is incorrect or incomplete, we will contact you by email to confirm the correct address.
$9.99 reship fee
Returned packages are reshipped for a $9.99 flat fee once the corrected address is confirmed. Shipping Protection does not cover address errors.
Optional coverage
Shipping Protection terms and conditions
Shipping Protection is optional coverage for $4.99 per order. It is not selected by default. You can add it in your cart or at checkout, and it covers packages that are lost in transit, stolen, or damaged in transit.
Add protection
Turn on Shipping Protection in your cart or at checkout before you place your order.
Report within 48 hours
Email support@jellypuffs.com within 48 hours after tracking shows delivered, with your order number, email and phone number.
We file the claim
We file a lost package claim with the carrier on your behalf and follow it through the carrier investigation.
Free reship
Once the carrier concludes and confirms the parcel is lost or damaged, we reship the same items at no cost.
What is covered
- Packages lost in transit, as confirmed by the carrier.
- Packages marked delivered but stolen, as confirmed by the carrier investigation.
- Packages damaged in transit, as confirmed by the carrier.
- Approved claims receive a free reship of the same items. If an item is out of stock, that item is refunded.
What is not covered
- Packages returned or misdelivered because of an incorrect or incomplete address.
- Carrier delays. A late package is not a lost package.
- Claims reported more than 48 hours after tracking shows delivered.
- More than one claim per order.
- Flavor preference or defective devices. These fall under our Return & Refund Policy.
The $4.99 Shipping Protection fee is non-refundable once your order ships. Orders without Shipping Protection follow the standard lost, stolen or damaged package process above.
FAQ
Shipping questions
How much does shipping cost?
When will my order ship?
Does someone need to sign for my package?
What if I miss the delivery?
Which states do you not ship to?
Questions about your shipment?
Email your order number to support@jellypuffs.com and our team will help, Monday through Friday.
JellyPuffs sells to adults 21+ only. WARNING: This product contains nicotine. Nicotine is an addictive chemical.